We offer free shipping at FAiRYTALE online shop. Upon purchasing any items at fairytale-hk.com, you can enjoy global free shipping with our designated courier. *Repaired items, custom setting service and exchange items are not included. Customers shall bare the full responsibility of losing items by using mail service.
You can also pick up your order at any of our FAiRYTALE stores in Hong Kong. If Tropical Cyclone Warning Signal No. 8 or above / “extreme condition” is issued, our shop will be closed while the warning signal is in force.
Once the order has been shipped out, we will notify you by email or Whatsapp and provide the tracking number of the waybill. Customer can check the delivery status by using the tracking number provided.
Free shipping does not apply to accessories or product below HK$500 or any return/exchange/repair products,
Please note that we do not deliver to P.O. boxes or hotels. Kindly refer to the details below.
According to the international postal operation arrangements of the Universal Postal Union, destination postal administrations are not bound to release processing and delivery information of “International Registered Mail”. Overseas destinations, including the USA, Canada, the Netherlands, Germany and Australia, have ceased to provide tracking information of registered mail.
For details, please visit https://www.hongkongpost.hk/en/sending_mail/international/index.html
Please note that registered air mail in certain countries cannot provide local tracking information. If you need to track the all status from Hong Kong to the destination, you can consider adding additional freight charges and switching to Speedpost service. Please contact us for details.
If customer request for a designated shipping method, additional shipping charges will be required.
Please note that if FAiRYTALE products are returned because of undeliverable address, you will be responsible for return shipping charges and a re-stocking and administration fee of 10% of the total price. Any balance will be refunded back to the customers credit card.
You are able to track the status of your order when you purchase products at FAiRYTALE. Once your order is packed and dispatched, you will receive a dispatch notice email with an order tracking number and the tracking link of the shipping company selected.
4. Disclaimer
FAiRYTALE will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control. E,g. Any force majeure factors (including factors such as pandemic, weather or traffic).
We shall not be liable or responsible for loss or damage caused by shipping (no matter which shipping method you select). Products with damage caused by shipping cannot be exchanged and are not refundable. Customers shall bare the full responsibility of losing items by using mail service.
※We reserve the rights to amend the above terms and conditions.
